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Terms and Conditions
 
Terms of Use
Privacy Policy
Orders
Shipping and Handling
Risk of Loss
Return & Exchange Policy
Revisions to the Terms
 
Terms of Use
 
Welcome to http://www.thepetslandfashion.com (WEBSITE). This WEBSITE is owned by The Petsland International Co. Ltd.. Please read these terms and conditions carefully before using the services of this WEBSITE. Your use of this WEBSITE or of any content presented in any and all areas of the WEBSITE indicates your acknowledgement and agreement to these Terms of Use, our Privacy Policy and other notices posted on this WEBSITE. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our currency information, services, or WEBSITE. We suggest you to print a copy of each of these documents for your records. The Petsland Int'l Co. Ltd. reserves the right to add, remove or change any parts of this Terms & Conditions at any time witout any prior notice. Customers are response to update and read this Terms & Condition everytime before using our services.
 
DISCLAIMER
 
USE OF THIS WEBSITE IS AT YOUR SOLE RISK. ALL INFORMATION, DESCRIPTION, MATERIALS, PRODUCTS, SERVICES, CONTENT, ARTWORK, DATA PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER.
 
THEPETSLANDFASHION.COM ATTEMPTS TO BE AS ACCURATE AS POSSIBLE IN ITS PRODUCTS DESCRIPTIONS. HOWEVER, WE DO NOT WARRANT THAT PRODUCTS, PHOTOS AND PRICE DESCRIPTIONS OR OTHER CONTENT OF THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. THIS SITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. YOU SHOULD CONFIRM THE ACCURACY AND COMPLETENESS OF ALL THE POSTED INFORMATION BEFORE USING ANY SERVICES OR MAKING ORDERS. ALL PRODUCTS AND PRICES ARE SUBJECT TO AVAILABILITY; HOWEVER PRODUCTSˇ¦ PRICES MAY CHANGE FROM TIME TO TIME WITHOUT PRIOR NOTICE.
 
As to provide better services to you, some parts of this WEBSITE may be made available in languages other than English. The text contents may be generated by some computer translation software without human intervention or review. We make no representations or commitments regarding the accuracy or completeness of the translation.
 
THIS WEBSITE MAY PROVIDE LINKS OR REFERENCES TO OTHER WEB SITES AND RESOURCES. A LINK TO OTHER WEB SITE DOES NOT MEAN THAT WE ENDORSE THE CONTENT OR USE OF SUCH WEB SITE OR ITS OWNER AND WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH WEB SITE OR RESOURCES.
 
BY SENDING ANY PHOTO, INFORMATION, TEXT OR MATERIAL TO US VIA THE WEBSITE OR EMAIL, YOU AGREE THAT WE ARE FREE TO USE ALL THE ABOVE-MENTIONED MATTERS INCLUDING COPY, REPUBLISH, TRANSMIT, DISTRIBUTE, POST OR LINK TO OTHER FORMS OF MEDIA. YOU ALSO PERMIT US TO USE ANY CONCEPTS, IDEAS, TECHNIQUES OR KNOW-HOW THAT IS DERIVED FROM THE ABOVE-MENTIONED MATTERS FOR ANY PURPOSE WITHOUT YOUR PRIOR WRITTEN CONSENT. HOWEVER, YOUR SUBMITTED PERSONAL INFORMATION WILL BE HANDLED IN ACCORDANCE WITH OUR PRIVACY POLICY. PLEASE CHECK OUR PRIVACY POLICY FOR DETAILS.
 
Privacy Policy
 
The privacy of your personal information is very important to us. We never sell, exchange your personal details with others as it is a vital part of our business. By visiting The Petsland ( www.ThePetslandFashion.com ), You acquiesced the practices described in this Privacy Policy. Since policy may change in a period of time, so please check it regularly.
 
We, in complying with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong SAR, are committed to respecting and safeguarding the privacy of your personal information. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
 
Collection and use of data
 
We may request and/or collect information from you on a voluntary basis when you
  • Register with us
  • Shop with us
  • Use any of our services
  • Send queries or comments to us via enquiry form/email
 
The information requested may include your name or company name, gender, date of birth, address, telephone number, email address etc. We would use the information you provided to contact you with regard to your specific request or comment in email. From time to time, we may also use such data to inform you our product information, news, special offers, relevant announcements and advertisement provided by third parties.
 
Cookies
 
In order to help us understand our customers' preferences, "cookies" are used to enhance your experience at our WEBSITE. This will help us to understand more accurately how many customers visit a particular content or page of this WEBSITE, how often they visit, what content they are most interested in, and how they prefer to shop for our products. It helps us to understand information such as the time and duration of your visits, how you navigated through our WEBSITE and where you exited a particular content or page. This lets us know how many people are coming to individual sites, how frequently, and how they are using the WEBSITE, allowing us to make updates to content and improve navigation as appropriate. However, we cannot tell who you are or where you are.
 
Please note that any information, comments, ideas or suggestions sent to The Petsland Int'l Co. Ltd. will be deemed non-confidential. You are granting The Petsland Int'l Co. Ltd. to freely and irrevocably with unrestricted license to reproduce , transmit, modify, use, distribute and display your submitted? comments, ideas, information, suggestions and materials for any purpose whatsoever. However, we will not put your name on your submitted comments, ideas, information, suggestions and materials unless we get your premission or otherwise are required by law to do so.
 
Third Party Agents
 
There are employment of other companies and individuals (agents) to perform functions on our behalf. We will have logistic partner and other company who helps sending postal mail and e-mail, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, processing credit card payments, and providing customer service and providing marketing assistance. They might access to Personal Information as they have to perform their functions, however, they will not use it for other purpose.
 
Delete, update and change Your Personal Information
 
After login our Website "www.ThePetslandFashion.com", you have the ability to edit and access your personal information. You can also update, delete or change the details which you have submitted. Information can be changed freely which you can online and access our Website at anytime and anywhere. You are most welcome to update your personal information. It helps provide better services. We may ask for information which you have changed in your account since some past information helps us to keep track of past purchases. You should not expect your Personal Information would be totally removed from our backed-up databases.
 
Sale of the Company
 
The Petsland reserves the right to disclose your Personal Information when the company is sold, in whole or in part, either as an asset sale or an entire corporate entity that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.
 
Children's Privacy
 
In order to protect children, those who are under eighteen should use ThePetslandFashion.com only with the assistance of guardian or parent. If you believe child under 13 years old's personal information is disclosed to us, please contact us at info@thepetslandfashion.com . We will delete them immediately.
 
Should you have any questions about this Privacy Policy, please feel free to contact us by e-mail at info@thepetslandfashion.com .
 
Trademarks / Intellectual Property
 
All texts, photos, graphics, code, software and contents in this WEBSITE cannot be used, copied, republished, transmitted, distributed, posted or linked to other forms of media without The Petsland Int'l Co. Ltd.'s prior written consent. All trademarks, service marks, trade dress, copyright, trade names of "The Petsland" and/or other proprietary or intellectual property rights or licenses used in the WEBSITE are trademarks or registered trademarks of The Petsland Int'l Co. Ltd. They may not be used without The Petsland Int'l Co. Ltd.'s former written permission. Any other intellectual property in the WEBSITE, including but not limited to patents, issued or pending, is also the sole property of The Petsland Int'l Co. Ltd. and/or its licensors. Other photos, product names and/or company names used in the WEBSITE may be protected as their trademarks and/or trade names.
 
Orders
 
All orders placed through the WEBSITE are subject to The Petsland Int'l Co. Ltd's acceptance, which is in its sole discretion. Without limitation, this means that The Petsland Int'l Co. Ltd shall have the right to refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, The Petsland Int'l Co. Ltd shall issue a credit to your credit card account but not including any interest.You agree our Website Policies, Pivacy Policies, Return and Exchange Policies and all terms in the Terms & Conditions by submitting an order through our site.
 
Shipping and Handling
 
Shipments are F.O.B. Hong Kong. Goods are shipped from our headquarters located in Hong Kong. If the order is taken in the PRC, goods are shipped from our branch office located in Guangzhou.
 
The shipping charges will be calculated automatically according to your shipping address and will be shown in the order details. We will use our discretion in selecting a reputable carrier and appropriate means of shipment.
 
For shipping and handling fee, please see the following table:
 
Shipping Zone (Hong Kong Speedpost)
   
Zone 1 China, Mainland (by S.F. Express)
Zone 2 Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Zone 3 Japan, Brunei Darussalam
Zone 4 Australia, Indonesia, New Zealand
Zone 5 Bangladesh, Canada, Nepal, Puerto Rico, United States of America
Zone 6 Finland, France, Germany, Luxembourg, Norway, Portugal, Spain, Solomon Islands, Sweden
Zone 7 Austria, Belgium, Bermuda, Denmark, Greece, Ireland, Maldives, Mexico, Netherlands, Sri Lanka, Switzerland, United Kingdom
Zone 8 Bahrain, Cyprus, Egypt, Hungary, Iceland, India, Italy, Jordan, Kuwait, Mongolia (China), Myanmar, Nigeria, Oman, Poland, Qatar
Zone 9 Argentina, Brazil, Ghana, Israel, Morocco, Saudi Arabia
   
Shipping Zone (Hong Kong Post)
   
Zone 1 China, Mainland (by S.F. Express)
Zone 2 Macau
Zone 3 Brunei Darussalam, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Zone 4 Bangladesh, Indonesia, Japan, Nepal, Maldives, Myanmar, Saudi Arabia, Sri Lanka
Zone 5 Cyprus, Jordan, Kuwait
Zone 6 Austria, Australia, Bermuda, Canada, Denmark, Greece, Hungary, India, Luxembourg, Netherlands, New Zealand, Puerto Rico, Poland, Qatar, Spain, Switzerland, United States of America
Zone 7 Belgium, Egypt, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Mexico, Morocco, Norway, Oman, Portugal, Solomon Islands, Sweden, United Kingdom
Zone 8 Nigeria, South Africa
Zone 9 Argentina, Brazil, Ghana
   
 
Risk of Loss
 
In the event of the ordered product(s) is damanged or loss during transportation, it is your responsibility to file a claim with the carrier for the damaged or loss product(s). Please check your delivery address carefully. You shall be responsible for the shipping cost to resend a parcel that is returned because of an incorrect address.
 
Return & Exchange Policy
 
All returns must be pre-approved and returned within 14 days of invoice date. Please inform us through the "ENQUIRY FORM" under the "contact us" page in the WEBSITE for a return authorization. A return merchandise authorization number will be issued accordingly if the return authorization is being accepted.
 
Any outlet and discounted products including but not limited to coupon discount may not be returned. The return product must be un-used and sealed with the original package. Shipping and handling charges (if any) are non-refundable. You are responsible for and must pay all shipping charges and you shall assume all risk of loss or damage to the product(s) while in transit to us. The product(s) must be returned via traceable method. All returns are subject to a 20% restocking fee.
 
However, we will pay the return shipping cost and waive the restocking fee to you if we make any mistake or you have received incorrectly shipped merchandise. Please notice that the refund process will take up to four weeks.
 
We do not accept those damage caused by your dog ( e.g. Scratching, chewing, running, etc.)or regular wear and tear. If there are products defects, you must report to us within 14days of receipt.
 
You are not allow to change colour, change style once order is confirmed. Besides, no cash rebate will be allowed.
 
Revisions to the Terms
 
The Petsland Int'l Co. Ltd. shall have the right, at its sole discretion, to modify, add or remove the Terms and Conditions without notice or liability to you. Any changes to these Terms and Conditions shall be effectively immediately following the posting of such changes on this WEBSITE. The most recent version of these Terms of Use may always be found at http://www.ThePetslandFashion.com/terms. You agree to review these Terms and Conditions from time to time and agree that any subsequent use by you of this WEBSITE following changes to these Terms and Conditions shall constitute your acceptance of all such changes. In case of disputes, decision of The Petsland Int'l Co. Ltd. shall be final and binding.